Kaduna Electric
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Outage Reporting

Report a Power Outage

Experiencing a power outage? Let us know and our technical team will work to restore your supply as quickly as possible.

For life-threatening electrical emergencies (fallen power lines, fire), call immediately:

0803 123 4567
Types of Outage

What Are You Experiencing?

Complete Power Outage

No electricity supply at all to your premises or neighbourhood.

Partial Power Outage

Some areas or appliances have power while others do not — possible phase failure.

Flickering / Unstable Supply

Power fluctuating, lights dimming, or voltage irregularities affecting equipment.

Street Light Outage

Public street lights not functioning in your area or neighbourhood.

Process

What Happens After You Report

1

Report Received

Your outage report is logged into our Network Operations system immediately.

2

Team Dispatched

A technical crew is dispatched to assess the fault and begin restoration.

3

Fault Resolved

The issue is identified and repaired. Power is restored to affected areas.

4

Confirmation

You receive confirmation of restoration if contact details were provided.

Report an Outage

Provide your location and outage details so our team can respond quickly.

Your Contact Details

So we can update you on restoration progress

Safety During Outages

  • Stay away from fallen power lines — always assume they are live.
  • Switch off all appliances during an outage to prevent damage from power surges.
  • Do not attempt to repair electrical faults yourself — call Kaduna Electric.
  • Keep a flashlight and emergency kit ready for extended outages.
  • Report any burning smell or sparking from electrical equipment immediately.

Common Questions

Restoration time depends on the nature and extent of the fault. Minor faults are typically resolved within 2-4 hours. Major faults involving infrastructure damage may take longer. Our team works around the clock to restore supply as quickly as possible.

Kaduna Electric sends planned outage notifications in advance through our website, social media channels, and local announcements. You can also check the planned outage schedule on our website or call our customer service hotline.

If the outage is limited to your premises, it may be an internal electrical issue. Check your circuit breakers and fuses first. If the problem persists, report it to Kaduna Electric and our team will investigate whether the fault is on our network.

Under NERC regulations, customers may be entitled to service credits for prolonged unplanned outages that exceed the guaranteed minimum supply hours for their tariff band. Contact our customer service team for more details.

Yes. If you provide your contact details when submitting the report, our team will send you updates on the progress of the restoration. You can also call our hotline for real-time status updates.

Emergency Contacts

24/7 Hotline

0803 123 4567

Alternate Line

0805 987 6543